My experience with Elite Motor Works is so overwhelmingly positive that I can't help but tell everyone I know about them. Until this point, I thought a good shop was one that I could trust to tell me the right thing that was wrong and then provide my car to me with everything put back in its place (it's amazing how many shops can't even do that). However, Elite has given me a new standard that is so much higher. They take the experience so much farther. In a conversation with the owner, Jamie told me that they live by the rule "What's the right thing to do for the customer?" They've proven to me that they do indeed live by that rule.My latest service put that to the test. 3-4 months ago I brought my new (to me) Jaguar to Elite for a preventative differential oil change. They noticed while doing this service that the previous owner hadn't performed a wheel bearing replacement correctly. The bearing was pressed in at an angle and it was a mess. I asked Elite to fix it, and they did. I also asked for the old parts back so I could show the previous owner what his shop did, which Elite provided with no hesitation. 3 months later, I began getting ABS add DCS faults. I took the car into Elite to review. Upon diagnosing the car, they noticed codes that related to the speed sensor for the wheel that had the bearing service. So, they immediately told me they'd waive the diagnostic fee, since it was related to an earlier service (...the right thing to do, of course). In researching why the faults were coming up, they determined that the OEM replacement bearing they had used was showing a slightly different pulse count, and therefore speed, than the other wheel. Elite decided the right thing to do was replace the right wheel bearing at no charge to me (amazing, an expensive service...complimentary to alleviate an issue that could be argued wasn't directly their fault). They also knew I needed my car for an upcoming trip, so they told me if they couldn't complete the service in time they'd provide a loaner car (going above and beyond, if you ask me).The story doesn't end here, after performing the 2nd wheel bearing service, they found the problem was solved. Both rear wheel speed sensors matched. Except, now the rear axle and the front axle registered different speeds and the car computer was not happy. Elite was shocked as their part provider claimed less than 4% returns on their bearings, never having seen this problem before. Again, following their motto, Elite did what they felt was right and ordered two new bearings from Jaguar directly, and replaced both rear wheel bearings (2 more bearing services, no charge to me), and extended my loaner car for almost a week.To put the cherry on the sundae, the car was ready on Friday, as they had told me it would be. However, I got hung up at my customer and couldn't be there to pick it up. The owner offered to come into the shop on Saturday, when they're normally closed, and make the exchange of my car for the loaner.I've never had this kind of service from a shop, nor have I even heard of this level of service. Renee, Jamie, and everyone else at Elite who I haven't met are rock stars, in my opinion. If you have a car that they'll service, it's a no-brainer that this should be where you take your car.
Aaron, It really means a lot to my staff and I that you took the time to write this amazing review!…Aaron, It really means a lot to my staff and I that you took the time to write this amazing review! I know you travel a long way to see us and that also is much appreciated. We look forward to continuing to service your Jaguar. Thank you again!
- Elite Motor Works