We have been thrilled by the service provided by Gordon Chapman and the people in the shop. We needed a new repair shop since our current shop doesn't do European cars. Through references from our current shop and the one they recommended, we got to Elite and another shop to inspect a VW we were looking to buy from a dealer in St. Pete. Our first contact was in person late in the day and after a warm, welcoming chat with Gordon, he made arrangements fro the dealer to bring the car to him , gave us a reference fro another sales person who might have another option, and tips about what to look out for in negotiating and buying. Everything came together over 3 consecutive days. Gordon gave us a detailed report of the condition of the car and how we might want to use the findings in our negotiations. We closed the deal with the seller in the Elite customer waiting area as if it was our office! Afterwards, we consulted with Gordon about setting up a service plan to deal with the very minor deficiencies of the car and agreement on a long term plan for managing our on-going maintenance. We're thrilled and relieved that we've found a shop to tend to our new VW that has the same philosophy about proper car maintenance as we and our other service centers have. There was no need for us to even consider talking to the other shop that was recommended.