This was the first time I used Elite for service on my 2014 Panamera. Romeo was extremely professional and great to deal with. I was also impressed with the showroom. Nice couches and chairs that made for a really comfortable environment. Not only did they do my oil change, but they provide photos of your vehicle before and when it's in service, and also provide a full inspection of what needs immediate attention and what should be done in the near future. I would highly recommend these guys. It feels like they go over and above with customer service.